Legal notice
Name of the operating company : MDCV SARL
Registered office address: DOMAINE DES BERTRANDS ROUTE DE LA GARDE FREINET LE CANNET DES MAURES 83340
Email: ecommerce@mdcvfr.com
Telephone number: +33(0)4 94 60 43 60
Share capital: €971,000
Individual VAT identification number: FR48378197677
RCS number: Draguignan B 378 197 677
Siren number: 378197677
Photo credits: ©Eliophot @Anthony Lanneretonne @Herve Fabre @Lea Gil @Drone your property @ franklyn.kw
Director of publication :
Site hosting :
Shopify Inc - 150 Elgin Street, Suite 800 Ottawa, Ontario K2P 1L4 (Canada)
Site design and development :
Rainbow, Shopify agency / Shopify Plus
Head office: 7 allée Albert Camus
31700 Blagnac
Responsibility
By accessing this site, you are informed that use of the Internet requires compliance with a set of laws relating in particular to copyright and the Data Protection Act. MDCV SARL cannot be held liable for any errors or omissions, and the publisher also reserves the right to modify and update the information on the site at any time.
Copyright
In application of the French Intellectual Property Code, the reproduction for any use other than private, the sale, distribution, publication, adaptation or communication, in part or in full, of the data (presentation, layout of the site, photos, texts and illustrations protected by copyright) are strictly subject to the authorisation of MDCV SARL.
Information technology and civil liberties
Any user who has provided directly or indirectly nominative information has a right of access and rectification in accordance with law no. 7817 of 6/01/78 (Information Technology and Civil Liberties) by contacting the site administrator.
Protection of personal data
Identity of the data controller
The Site is published by the operating company whose contact details are given above.
Access to the website and use of its content are subject to the terms of use described below.
Nature of personal data
The term "personal data" refers to any personal information that you may share with the operating company and that may enable the latter, directly or indirectly, to identify you as a natural person, for example when you visit the website, request information or book a room or other service.
Personal data collected
You may be asked to provide your personal data when you browse the website of the operating company.
The compulsory or optional nature of the information requested is indicated at the time of collection by an asterisk "*". Information marked with an asterisk is compulsory because it is essential for the processing of your various requests. The other information is intended to help us get to know you better, to improve our services and to provide you with the best possible service.
In particular, the operating company collects and processes your surname, first name, e-mail address, billing address, telephone number, IP address, connection and browsing data, your preferences and interests (non-smoking room, preferred room, type of stay, etc.) and your online reviews.
When is your personal data collected?
You browse the website (IP address and Cookies) and consult products or services;
You send the operating company your observations/comments in certain sections, via questionnaires or contact forms, or via the operating company's official social networking page;
You send the operating company an e-mail;
You subscribe to the newsletter mailing list;
You share a page or an offer by sending an e-mail or via a social network;
You answer a satisfaction questionnaire;
You request a quote.
Data storage
The information collected is stored in our various reservation systems on secure, SSL-certified databases.
This database includes: customers' names, addresses, telephone numbers, job titles, company names and credit card details. We may also record other information such as your preferences for the room, meals, drinks and other services as well as your history.
Purpose of data collection by the operating company
Through the website, the operating company collects data about you that is strictly necessary for the following purposes:
To manage your requests for information and reservations, as well as any loyalty programme;
To improve and personalise the operating company's services in order to make it easier for you to navigate the website;
To manage and monitor all customer relations;
To manage registration for news and promotional offers from the operating company (newsletter);
To manage all your access requests in accordance with current legislation;
To manage unpaid invoices and disputes;
To manage application requests in the context of job offers from the operating company that have caught your attention, or any unsolicited application request;
Measuring quality and satisfaction.
If you do not provide the required information, your request will not be processed.
Commitments of the operating company with regard to the protection of personal data
Transparency and purpose :
No personal data is or will be collected without your knowledge. The optional or compulsory nature of the information to be communicated to the operating company as part of the data collection carried out on the website will be indicated to you in advance by the presence of the asterisk symbol "*". The operating company collects and processes your personal data.
Proportionality and relevance:
The operating company only collects and processes personal data that is necessary for the proper processing of your request or for personalising the services offered to you.
Data storage time:
The operating company will only store your personal data for the period necessary to process it in accordance with what is provided for by the applicable law.
Security and confidentiality:
The operating company undertakes to take the necessary measures to guarantee the confidentiality of the data and not to disclose it to unauthorised third parties.
We may be required to pass on your personal information to local authorities if this is required by law or as part of an investigation and in accordance with local regulations.
Like most websites, certain information is automatically recorded via a protocol. This information includes protocol addresses (IP address), type of browser used, Internet service provider, reference and final pages, operating system, date, time and Clickstream data.
Cookies do not record information provided by users during an online booking or when registering a customer account. Cookies identify your browser rather than you and cannot by themselves be sufficient to reveal your identity.
Respect for your rights:
You are informed of your rights of query, access, rectification and opposition on legitimate grounds, as well as your right to oppose commercial prospecting in accordance with the provisions of law no. 78-17 of 6 January 1978.
Rights of access, rectification and opposition:
In accordance with law no. 78-17 of 6 January 1978 on Data Processing, Data Files and Individual Liberties, you have the right to access and rectify any information concerning you, on written request.
You may also, for legitimate reasons, object to the processing of data concerning you.
To exercise any of these rights and obtain information about you, simply contact the operating company, whose contact details can be found at the beginning of this Legal Notice.
Cookies
When you visit the website, certain information relating to the browsing of your terminal may be recorded in files called "cookies" installed on your terminal, subject to the choices you have made concerning cookies and which you may modify at any time.
A cookie is a small text file stored in a dedicated space on your terminal's hard drive when you use your browser to consult an online service. It enables the sender to identify the terminal in which it is stored, for the duration of its validity or storage.
The cookies issued by the operating company are used for the purposes described below, during the period of validity of the cookie concerned, subject to your choices resulting from the settings of your browser software used when you visit the website, which you can change at any time.
Cookies from partner companies (third-party cookies) may be placed on your computer via the website pages.
Only the sender of a cookie is likely to read or modify the information contained therein.
Different types of cookies are used on the website for different purposes. Some are necessary for your use of the website.
Analytical cookies
These are cookies that enable the operating company to:
generate statistics on the various elements making up the website (sections and content visited, path taken) in order to improve the browsing experience offered;
to count the total number of advertisements displayed by it on its advertising spaces, to identify these advertisements, the number of times they are displayed, the number of clicks and browsing information.
Example of analytical cookies
_ga Analytics: recording of browsing data
__utm Analytics: records browsing data
gac Campaign: records browsing data for advertising campaigns
Social network cookies and plug-ins (social buttons)
The operating company is likely to include on the website tools for sharing content with other people or for informing these other people of your consultation or your opinion regarding content on our site. This is particularly the case for "Share" and "Like" buttons on social networks such as Facebook, Twitter, etc.
The operating company has no control over the process used by the following social networks to collect information:
Facebook Connect: login using your Facebook account;
Facebook Social Graph: sharing the page on Facebook;
Pinterest: sharing the page on Pinterest;
Linkedin: sharing the page on Linkedin;
Instagram: sharing the page on Instagram.
Cookies and machine identifiers for secure transactions
We inform you that when you place an order, the operating company, or its service providers acting on its behalf, may place cookies or collect information relating to your terminal, in particular the information (technical security attributes) required to recognise equipment (computer, tablet or mobile phone) in order to identify your equipment for the purposes of securing transactions in your interest.
Advertising cookies
The advertising content (graphics, animations, videos, etc.) displayed in the operating company's advertising spaces may contain cookies issued by third parties which may be used, during the period of validity of the cookies, to count clicks and also to offer you the most appropriate advertising according to your browsing behaviour, centres of interest and preferences.
Rejecting advertising cookies has no impact on the use of the site and will not stop advertising on the site or on the Internet. The only effect will be to display advertising that does not take account of your centres of interest or preferences.
These cookies depend mainly on the advertising agencies. We cannot list them all here:
AdWords: purchase of sponsored keywords displayed on Google
Facebook Custom Audience
targeted advertising: recording of browsing patterns
Targeted advertising
The site may contain cookies issued by third parties (advertising agencies and tools) and enable them, during the period of validity of the cookie, to collect browsing data relating to devices connecting to our sites, and also to offer you advertising content likely to correspond to your previous browsing on the site.
Under no circumstances will the collection of this data enable these service providers to identify you personally. Your surname, first name, user name, postal address, e-mail address and password will under no circumstances be communicated to third parties without your prior and explicit consent.
Your choices concerning cookies
You have several options for managing cookies. Any settings you make may affect your Internet browsing and your conditions of access to certain services requiring the use of cookies.
The choices offered by your browser software
You can customise your internet browser (Google Chrome, Internet Explorer, Mozilla Firefox, etc.) so that cookies are stored on your terminal or, on the contrary, so that they are refused.
Refusing cookies
If you refuse to accept cookies, certain functions, such as identification/connection to your personal space and customisation of your browsing (choice of preferred language, for example) will no longer be available.
The operating company declines all responsibility for the consequences of the degraded operation of its services and functions due to the refusal of the cookie.
How do you exercise your choices, depending on the browser you are using?
To manage cookies and your choices, the configuration of each browser is different. It is described in your browser's help menu, which will tell you how to modify your cookie wishes.
For Internet Explorer™:
https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies
or
In Internet Explorer, click on the Tools button, then Internet Options. On the General tab, under Browsing History, click Settings. Click the Show Files button. Click on the Name column heading to sort all files alphabetically, then scroll down the list until you see files beginning with the prefix "Cookie" (all cookies have this prefix and usually contain the name of the website that created the cookie). Select the cookie(s) containing the name of the operating company and delete them. Close the window containing the list of files, then double-click OK to return to Internet Explorer.
For Safari™:
https://support.apple.com/fr-fr/guide/safari/sfri11471/mac
Or
In your browser, choose Edit > Preferences. Click on Security. Click on Show cookies. Select the cookies containing the name of the operating company and click on Delete or Delete All. After deleting the cookies, click Done.
For Chrome™:
https://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Or
Open Google Chrome. On the browser toolbar, click More. Place your cursor on More tools, then click on Clear browsing data. In the "Clear browsing data" window, tick the Cookies and data from other sites or plug-ins and Images and cached files boxes. Use the menu at the top to select the amount of data you wish to delete. Select From Start to delete everything. Click Clear browsing data.
For Firefox™:
https://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
Or
Go to the browser's "Tools" tab and then select the "Options" menu. In the window that appears, choose "Privacy" and click on "Delete specific cookies". Locate the files containing the name of the operating company. Select them and delete them.
For more information on cookies
The operating company invites you to consult the CNIL website at the following address: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser
Contacting the Consumer Ombudsman
In accordance with Articles L. 616-1 and R. 111-1 6° of the French Consumer Code, the customer is entitled to refer the matter to the Tourism and Travel Ombudsman, whose contact details are currently as follows:
Tourism and Travel Ombudsman,
MTV Médiation Tourisme VoyageBP 80 303
75823 Paris Cedex 17
